Building future-ready connectivity solutions that bridge the digital divide
Connect into the future of telecommunications and unlock growth through future-ready solutions powered by our seamless blend of cutting-edge technologies and hands-on experience.
HTEC Applied AI for Telecom
Capabilities and offerings
Applied AI for CX Support
Unlocking new revenue opportunities supercharged by data, AI, analytics and chatbot tech.
- Generative AI
- AI-powered chatbots for customer support
- Predictive models
- Fraud detection
- Sentiment analysis and predictive support
- By embedding AI into ITSM workflows (e.g., ticket triage, incident routing, root cause analysis)
BSS Migration
Enabling more efficient data transmissions and reducing service disruptions drastically with revolutionary optical fiber technology.
- Support rapid development and rollout of digital services
- CPQ/Agentic AI
- Cross-Sell/Upsell Capabilities
- Enable real-time charging, service activation, customer journeys, and omnichannel operations.
OSS Migration
- Autonomous Network Operations – Orchestration, AIOps, Digital Twin
- Using AI and ML, HTEC helps operators automate network management processes across multi-vendor environments.
- Solutions include intent-based orchestration, anomaly detection, fault prediction, and dynamic resource allocation—minimizing downtime and optimizing performance.)
Fraud Detection and Revenue Assurance
- Leveraging AI/ML models
- HTEC develops intelligent systems for telecom fraud detection (SIM fraud, account takeovers, premium abuse)
- revenue leakage detection
- customer trust rebuilding—especially for B2B and prepaid services (see CAMARA)
AI-Driven Infrastructure planning and design
Enabling more efficient data transmissions and reducing service disruptions drastically with revolutionary optical fiber technology.
- FTTH network planning, optimization, and design
- RAN network planning, optimization, and design
- Network operations and management)
Network Operations
- Dark NOC”, Network Ops RCA
- Edge computing services
- 5G-enabled IoT services
- BSS/OSS optimization
- Information security and cybersecurity for IoT
AI Data Management & Governance
- HTEC helps telcos build enterprise data lakes and analytics frameworks
- Implementation of advanced data governance
- Monetize insights via AI/ML tools.
- Includes churn prediction, ARPU analysis, and dynamic pricing based on real-time usage patterns.
HTEC Telecom
Capabilities and offerings
01
Artificial Intelligence for Network Operations
Using AI and ML, HTEC helps operators automate network management processes across multi-vendor environments. Solutions include intent-based orchestration, anomaly detection, fault prediction, and dynamic resource allocation—minimizing downtime and optimizing performance.
02
Connected Car and Smart Mobility Enablement
HTEC supports telecoms and their OEM partners with SDK development, infotainment integration, and edge analytics platforms for connected vehicles. These capabilities enhance user experience and vehicle-to-network communications for both consumer and fleet models.
03
MVNO/MNO
Enablement
HTEC can help you reduce the time to launch/time to revenue with our MVNO enablement solutions, including CX/custom portals, eSIM activation platforms, NaaS interface integration.
04
Data Strategy, Governance and Monetization
HTEC helps telcos build enterprise data lakes and analytics frameworks, implement advanced data governance, and monetize insights via AI/ML tools. This includes churn prediction, ARPU analysis, and dynamic pricing based on real-time usage patterns.
05
BSS/OSS
Transformation
HTEC delivers cloud-native, API-first business and operational support systems (BSS/OSS) that enable real-time charging, service activation, customer journeys, and omnichannel operations. This supports rapid rollout of digital services and improves customer satisfaction.
06
AI-enabled Fraud Detection and Revenue Assurance
Leveraging AI/ML models, HTEC develops intelligent systems for telecom fraud detection (SIM fraud, account takeovers, premium abuse), revenue leakage detection, and customer trust rebuilding—especially for B2B and prepaid services.
07
Telco SaaS
Product
Engineering
HTEC supports telcos building their own SaaS platforms—from MVP design to global-scale product releases. This includes full-stack engineering, CI/CD pipelines, QA automation, and scalable DevOps, accelerating time-to-market and lowering TCO.
08
IOT Device Lifecycle Management
Platforms
HTEC provides secure, scalable platforms for onboarding, managing, and monitoring large-scale IoT device deployments—including smart meters, wearables, routers, and industrial sensors. Integrations include 5G, edge AI, and real-time alerting.
09
CPE/Core Equipment Update/Lifecycle
Engineering
- Enable Massive cost avoidance
- Product Management/Product Development outsource to HTEC
- Product OS re-engineering/standards update
- SONiC OpenSource development
- CPE logistics/asset management solutions
10
Cybersecurity and Regulatory Compliance for Telecom Networks
HTEC offers risk assessments, penetration testing, security architecture reviews, and compliance consulting (e.g., GDPR, FCC, NIS2). This protects telecom networks, OSS/BSS platforms, and end-user data across hybrid and multi-cloud environments.
11
Future of
connectivity
and 5G
Monetizing services and accelerating your digital journey through 5G.
- Edge computing services
- 5G-enabled IoT services
- BSS/OSS optimization
- Information security and cybersecurity for IoT
14
Product development and user experience
Delivering product excellence by utilizing available industry data, we help telecoms drive innovation at scale and reduce time-to-market.
- Value mapping
- Business impact
- Staffing, Support, Network, Logistics, Security
- High-level customer support applications
- Automation of issue management processes
- Content delivery and streaming
- E-Commerce
Success stories
MVNO Enablement
Ideation, Design, Implementation of MVNO enablement platform from Customer portal to service activation and provisioning for MNO/MVNO clients
Planning and designing Fiber-to-the-Home (FTTH) network
Enabling fast and reliable access to broadband internet and telco services for 3 major telco companies in Europe resulting in significant cost and damage reduction, increased ROI, and enabled tens of thousands of new customers monthly.
Enhancing connectivity for a multinational telecom company
Integrating Connected Car SDK for a multinational telecom company enhanced OEM registration capacity by 70% and enabled a significant level of dashboard personalization.
Building a mission-critical SaaS application
Disrupting the 911 crisis communication technology with a new SaaS app developed for a USA emergency call handling software company empowering over 700 public safety agencies.
Increasing operational efficiency for a Canadian telco company
Developing MVP to solve challenges (flat revenue, fraud, and delinquent payments) and help B2B telco company rebuild trust with suppliers and providers. Result: Streamlined processes, reduced costs and higher profits.
CPE Re-Engineering
Planning, Developing and executing on a major CPE update for a client to avoid massive upgrade and field truck roll costs.
15-year partnership with the leader in global SatCom services
Enabling tech fulfillment, remote equipment configuration and complex business processes automation reducing the manual effort for the E2E and automation process significantly and saving millions in field engineering costs.
Complete digital makeover for network automation leader
Enabling intelligent automation and orchestration of multi-vendor networks at scale resulting in 95% less network outages, 100% policy compliance, and less than 24h for global changes implementation.
Developing business support system for one of the Top 20 telecom companies
Leveraging unique design thinking approach to build the system that streamlined the sales experience leading to substantial customer adoption within the very first month.
What our partners
say about us
We’re thrilled with HTEC’s reliability and top-notch work quality. Transparent communication made collaboration smooth. Big thanks to everyone involved! Excited for future projects together.
– Broadband Expansion Expert, Leading European Telecommunications Provider
HTEC is always at the table and working closely with us to develop the best solutions possible for our customers.
– Principal Product Development Engineer, Multinational Telco Company
From building future-ready solutions supercharged by AI, 5G, Edge Computing, and user-centric approach to moving beyond connectivity, we empower telecoms to reinvent their customer experience and transition from being a delivery system into the role of enabler.
26
Fortune 100
companies
3/50
Talent Target to
Hire Ratio
7yr
Top-rated design
services
30+
Offices
worldwide
140M
BPC Investement
2500+
Professionals
<10%
Annual churn, 3-4X less than industry standard
45+
AI-first solutions across industries
From connectivity to growth: Your next step in Telecom
Pick a time that works for you – let’s discuss how HTEC can help unlock scalability, reduce costs, and drive new revenue streams with applied AI and future-ready telecom solutions.
Mark Abolafia
Senior Client Partner, Telco &
Infrastructure, Media & Entertainment, HTEC
