AI in FSI

AI adoption has reached critical mass: per HTEC’s latest research, 85% of FSI organizations already have AI deployed in at least some areas, and none say AI is not a priority – clear evidence that AI is now foundational to competitiveness. Yet, the same research reveals that only 22.6% of leaders believe their organizations are prepared to capture AI value at an enterprise level over the next 2–3 years.

The insurance industry is at a critical inflection point: AI offers vast potential to enhance claims, pricing, underwriting, and customer experience, but many organizations struggle to move from exploration to meaningful scale.

In a LinkedIn Live session, Gary Duggan, former CEO of Tesco Insurance and Saga Services, now in the capacity of a board advisor at HTEC, discusses this complex landscape:

– Where is AI already making a measurable impact?

– How does accelerating claims management, enabling more personalized customer engagement, and improving risk-based pricing – areas where AI already significantly contributes – affect competitiveness?

– How do you prepare teams and processes to work alongside AI tools?

Watch the video to explore these and other relevant questions and learn how insurers can deploy AI for meaningful impact.

Speakers

Gary Duggan
Board Advisor, HTEC

Alex Rumble
Chief Marketing Officer, HTEC