Philip Otley, Managing Partner, Global AI-First TIME (Telecom, Infrastructure, Media & Entertainment) at HTEC, emphasises the urgent need for connectivity providers to adopt agile models anchored in AI and data, noting that modern telcos must go far beyond network rollout and instead build systems that continuously adapt, learn and deliver value.
Innovation Strategy
Drive growth through user-centric innovation by conceptualizing, developing, and optimizing digital solutions.
Develop holistic, omnichannel, customer experiences that optimize touchpoints, boost satisfaction, and enhance loyalty.
Conduct in-depth user research to reveal market opportunities and incorporate user preferences and behavioral insights to guide digital solution development.
Thoughtfully explore the application of emerging technologies to enable a new generation of intelligent digital solutions.
