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The retail industry changes fast. At the mercy of new consumer habits and digital trends, it is crucial to adopt flexible omnichannel strategies that can scale up or down depending on consumer preferences, create data-driven hyper-personalized experiences for shoppers, merge digital and physical experiences into a frictionless customer experience, and optimize operational systems to better manage inventory, supply chain, and logistics.
Digital commerce vs. brick-and-mortar retail is a comparison of the past. The two consumer pathways have been converging for years, yet many retailers continue struggling to achieve success in both. HTEC’s retail experts can help you navigate these pathways to create unified customer experiences leveraging the latest technologies.
Areas of impact
- Retail AI personalization
- Omnichannel customer experience
- Mobile-first digital commerce
- Inventory automation solutions
- Supply chain management systems
- Data security and privacy
- Point-of-sale digital solutions
Related services
- Digital product & platform strategy
- Customer experience strategy
- User experience design
- Digital product design
- Technology engineering & enablement
- Enterprise modernization
- Data, analytics & AI
- Digital product development
Even though the consumer packaged goods (CPG) sector has invested heavily in digital technology, many CPG companies have continued operating with disparate legacy systems and fragmented product data. These inefficiencies lead to challenges in product and assortment planning, downward margin pressure, and increased costs due to manual overcompensation for inhibited digital capabilities. HTEC can work with you to build digital solutions to address these challenges.
Areas of impact
- Supply chain management systems
- Omnichannel commercial planning
- B2C and D2C digital experiences
- Digital transformation and eCommerce integration
- Distribution and logistics solutions
- Data analytics and consumer insights solutions
Related services
- Data, analytics & AI
- Digital product & platform strategy
- Customer experience strategy
- Digital product design
- Technology engineering & enablement
- Emerging technology exploration
- Enterprise modernization
By leveraging AI, automation, and analytics to enhance supply chain and logistics efficiency, wholesalers and distributors can turn retail industry challenges into new opportunities. Companies that adopt these technologies are not just adapting—they’re leading the way.
Areas of impact
- Supply chain management systems
- Warehouse automation and robotics
- AI-driven logistics and route planning
- Real-time inventory and ordering
Related services
- Data, analytics & AI
- Technology engineering & enablement
- Digital product development
- Emerging technology application
- Digital product & platform strategy
- Enterprise modernization
Reimagine the entire guest experience in a sector where AI and automation can help tackle labor shortages and robots can enhance customer interactions. By embracing next-generation digital solutions, courageous executives in the hotel, restaurant, and catering (HoReCa) sector can stay relevant in a world craving more than the ordinary.
Areas of impact
- Guest experience & engagement
- Back-office digital solutions
- Menu and service innovation
- Point-of-sale guest experience
- Health & safety compliance
Related services
- Customer experience strategy
- User experience design
- Digital product & platform strategy
- Technology engineering & enablement
- Digital product development
- Data, analytics & AI
- Enterprise modernization
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